```

Privacy Policy for Ractosoft Solution

Effective Date: 21 July 2026

At Ractosoft Solution, your privacy is important to us. This Privacy Policy explains how we collect, use, transmit, share and protect your information when you use our Android applications, websites and software services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Email address
• Phone number
• User ID and account information
• Company or business name
• Business address
• Billing and subscription information
• Support requests and communications

b. Business and Transaction Information

• Customer and supplier information
• Products, services, menu or inventory information
• Orders, invoices and receipts
• Payment status and transaction references
• Business reports and application records

c. Device and Application Information

• IP address
• Device type and model
• Android version
• Application version
• Device or application identifiers
• Push-notification tokens
• Application activity and interactions
• Crash logs and diagnostic information

d. Files, Images and Location

When you use certain features, we may collect files, documents, photos, camera images or location information with your permission.

2. Data Transmitted From Your Device

Information entered or generated in the application may be transmitted over the Internet to Ractosoft Solution servers, cloud databases and authorized third-party service providers.

The data transmitted may include:

• Name, email address, phone number and user ID
• Account and login information
• Business, customer and supplier information
• Orders, invoices, payments and transaction records
• Files, photos or documents uploaded by the user
• Application activity and feature usage
• Device identifiers and push-notification tokens
• Crash logs, diagnostics and performance information
• Location information when location-based features are used

This data is transmitted to provide account access, cloud synchronization, business operations, reports, notifications, customer support, security and application improvements.

3. How We Use Your Information

• Create and manage user accounts
• Provide and operate our applications and software services
• Store and synchronize information with cloud servers
• Process orders, invoices, subscriptions and payments
• Provide customer and technical support
• Send important notifications and service updates
• Identify and fix application errors
• Improve application features and performance
• Maintain security and prevent fraudulent activity
• Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal information.

We may share or transmit information to:

• Cloud hosting and database providers
• Authentication service providers
• Firebase and Google Play services
• Push-notification service providers
• Crash-reporting and analytics providers
• Payment gateway providers
• Email and SMS communication providers
• Government or legal authorities when required by law

These service providers process information only to provide services on our behalf or according to their own privacy policies.

5. Android App Permissions

Depending on the application features, our app may request permission to access:

• Camera: To scan QR codes or barcodes and capture selected images.
• Photos and Files: To select and upload documents, invoices or images.
• Location: To provide attendance, delivery or location-based services.
• Bluetooth or Nearby Devices: To connect with supported printers or other devices.
• Notifications: To send alerts, reminders and service updates.
• Internet Access: To communicate with our servers and cloud services.

Permissions are requested only when required for an application feature. You may manage permissions through your device settings.

6. Data Security

We use reasonable technical and organizational security measures to protect your information. Data transmitted between the application and our servers is protected using secure HTTPS connections.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention and Deletion

We retain information only for as long as necessary to provide our services, maintain business records, comply with legal requirements, prevent fraud and resolve disputes.

Users may request account and personal-data deletion by contacting us at:

hello@ractosoft.com

Please include your registered name, email address, phone number and application name in the deletion request.

After verification, we will delete or anonymize eligible information. Some records may be retained when required for legal, financial, security or compliance purposes.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Update or correct inaccurate information
• Request deletion of your personal information
• Withdraw consent
• Object to or restrict certain processing
• Request a copy of your information

9. Children's Privacy

Our applications are not intended for children under 13 years of age. We do not knowingly collect personal information from children without appropriate parental consent.

If we become aware that information has been collected from a child without appropriate permission, we will take reasonable steps to delete it.

10. Third-Party Services

Our applications may use third-party services such as Google Play Services, Firebase, cloud hosting, payment gateways, analytics, crash reporting and notification services.

These services may collect and process certain information according to their own privacy policies.

Google Privacy Policy: https://policies.google.com/privacy

11. Third-Party Links

Our applications or websites may contain links to third-party websites. We are not responsible for their content, security or privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

```